Chuckra Squirrel

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Viewing 15 posts - 1 through 15 (of 53 total)
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  • in reply to: Unlimited Access to Shuffle questions #269170
    chuckra-squirrel
    Keymaster

    There seems to be a problem relating to you having two parent accounts (one of which is the main parent account that has not been verified, nor purchased any credits). Please confirm whether you require both parent accounts or only actually the one that HAS made an order i.e. the account that you were logged into when writing this forum post?

    Or you can you contact us via our online contact form so we can assist you with this further.

    in reply to: MIxed subject practice paper B1 #269165
    chuckra-squirrel
    Keymaster

    The issue has now been resolved and the test has been assigned again, so your student should now be able to complete the test online. Please let us know if you experience any further issues.

    in reply to: Virtual and Mock Days #266450
    chuckra-squirrel
    Keymaster

    Tests B will be the same at the test centres and in the virtual mocks. So it would be best to book for tests C and D at the test centre. Which test centre are you wanting to attend?

    chuckra-squirrel
    Keymaster

    Selection of candidates would be tricky without the test results which is why we don’t expect the 11 plus exams will be cancelled. Please see our COVID-19 Update page.

    in reply to: Unable to download files even after booking the test #78111
    chuckra-squirrel
    Keymaster

    You should also be able to access the free worksheets online like this…
    Log in to your Parent account
    Go to My 11Plus > Dashboard > My Downloads
    Click on the link to the worksheets
    Let us know if you experience any further problems.

    in reply to: Problem with site #77933
    chuckra-squirrel
    Keymaster

    There was a recent website update and sometimes a browser can cache old versions of the site and cause things not to work. So please could you try visiting 11plus.co.uk and then do a ‘hard refresh’ (ctrl+F5 on windows OR ⌘ Cmd and ⇧ Shift and R on mac). This will force your browser to download the latest version of our online system. Please let us know if this resolves the problem?

    in reply to: Not working online tests #70845
    chuckra-squirrel
    Keymaster

    @kiran_chava2003 You seem to have two Parent accounts. An email has been sent to you via our Support Ticketing system as it contains more info about your accounts. If you do not receive it, please kindly check your spam folder.

    in reply to: Problem with site #70844
    chuckra-squirrel
    Keymaster

    @Mindlemoo – I see a response to you support ticket about your password was sent to you on the 4th August at 2:15pm which should hopefully have resolved your issue. If you did not receive it, please kindly check your spam folder and add us to your safe list (not junk). If you cannot find an email from us, please let us know here.

    in reply to: Unable to download #67134
    chuckra-squirrel
    Keymaster

    The worksheets have now been emailed to you.

    in reply to: Nothing showing in my account #56710
    chuckra-squirrel
    Keymaster

    Thank you for reporting these issues. This was investigated and resolved a few days ago, so everything should be working normally again in your account now, but please do let us know if you experience any further issues.

    chuckra-squirrel
    Keymaster

    Test scores cannot be removed, however you can reassign any test to be completed again.

    in reply to: Registration #41351
    chuckra-squirrel
    Keymaster

    @aspirehometutors If you have already assigned tests to your daughter, that means a Student account already exists for her. You will need to log out of your parent/tutor account and let her log in using her username and the password you set for her when creating her account. If you can’t remember the password you can change it by clicking ‘edit’ on the student account under My 11 Plus > My Students.

    More help can be found here…
    https://www.11plus.co.uk/coast-help-my-students/

    in reply to: Cannot see 2015 mock papers? #41160
    chuckra-squirrel
    Keymaster

    COAsT (Chuckra Online Assessment Tool) will be upgraded next week and the 2015 mock papers will be made available after that. So the 2015 Mock Tests are not currently available, but they will be available to assign to your student from the end of next week.

    in reply to: Credit not working #38234
    chuckra-squirrel
    Keymaster

    @trinity_eb Coupons can only be used once so the full value needs to be redeemed in a single order. A replacement coupon has now been emailed to you for £40 so please be sure to include enough in your next order for the full value to be redeemed.

    in reply to: New CEM style mixed subject paper A1 #34840
    chuckra-squirrel
    Keymaster

    @julehope

    The time of 12 minutes for the long comprehension includes reading the passage.

    Section 6 and 7 each have only 10 questions. Thank you for spotting this. A revised version has now been uploaded should you wish to reprint the paper.

    CEM tends to vary which subjects are included in each paper. So this paper (A1) does not include NVR, but the CEM practice paper (A2) which will be released in the next couple of weeks will include NVR.

Viewing 15 posts - 1 through 15 (of 53 total)