I just assigned Mock exam 2019 to my son and within 5 mins I got an email saying the Mock complete with 0%. Then I had to assign the test again. The second time around when I assigned the Maths and NVR 2019 mock the same thing happened. This needs to be looked into urgently.
The knock on impact is the Retry Questions section with have all the unattempted questions due to this glitch and it will be difficult to do the questions that need actual retry due to the sheer volume.
I suspect your student might have clicked ‘finish test’ instead of navigating between questions using the arrows, but I see your student has now successfully completed both tests. If you still need assistance, it is generally quicker to get support via our online contact form.