May 28, 2020 at 11:02 #269075
Hi, I just bought £10 credits and I do not have Unlimited access to the shuffle questions, the webpage tells me I need to buy credits. I have now access to a list of test which I have assigned, but still no access to unlimited shuffle questions.
ThanksMay 29, 2020 at 12:50 #269170
There seems to be a problem relating to you having two parent accounts (one of which is the main parent account that has not been verified, nor purchased any credits). Please confirm whether you require both parent accounts or only actually the one that HAS made an order i.e. the account that you were logged into when writing this forum post?
Or you can you contact us via our online contact form so we can assist you with this further.May 29, 2020 at 14:34 #269184mhk2010Participant
Hi, thanks for your reply. I created two accounts because when I created the first one I never received the verification email. I only require the one I made the order (i.e. gate7swan email).
Please let me know when this is ready.
thanksMay 29, 2020 at 18:10 #269200
The extra account has now been deleted and question shuffle is now accessible to your student.May 30, 2020 at 13:48 #269265mhk2010Participant
Hi thanks for your message, unfortunately we tried again today and it keeps showing the same message saying we need credits. Could you please look at it again and let me know? ThanksJune 3, 2020 at 08:27 #269681
Hi, any news on this? thanks.June 4, 2020 at 08:45 #269765
Are you able to do the 10 free questions daily and then the message (saying you need credits to do more) comes up after that?June 4, 2020 at 09:57 #269771
Yes that is correct, after doing the 10 free questions I get the message.June 4, 2020 at 11:07 #269778
Our technical support team had another look at the issue, something else did need updating so it should be working now. Apologies for the delay. Please let us know if you experience any other issues, but it is generally best if you submit a ticket via our contact us page for specific account assistance.June 4, 2020 at 12:50 #269807
Hi, thanks for looking on this. We tried again but is not working, I will submit the ticket as you suggested.June 4, 2020 at 18:25 #269852
Thanks, yes, I understand from our support team that everything has now been resolved.
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