unexpected “Retry Questions”

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  • #271696
    lehrasib
    Participant

    Hi,
    we keep getting unexpected questions in the “Retry Questions” list, sometimes in hundreds
    I have tried called your contact number and spoke to someone for last 4-5 weeks but not only the issue is yet to be resolved, there is never a call back for an update. everytime i call, i am informed that he will talk to technical team and call me back, but never done so far.
    Retry Questions increase everyday we login (without attempting any further test) and currently stand to 935+

    I have realised it happens if I assign more than 1 test at a time, so my workaround is to only assign one test at a time.

    can you please help clear the current number of “Retry Questions” ?

    #271697
    lehrasib
    Participant

    By the way, we know that any incorrectly answered or unattempted questions go to “Retry Question” list. However in our case, these come from a test that hasnt been touched at all.

    #274271
    chuckra-squirrel
    Keymaster

    Apologies for the delay in response to this forum post. Our technical team has been informed of your query and has been trying to reach you for further clarity. Since you have 4 student accounts, all with a large number of tests completed, it would be helpful if you can please send a ticket via our contact form so our technical team can have direct contact with you.

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