unable to access Question Shuffle

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This topic contains 9 replies, has 4 voices, and was last updated by  [deleted-100000056] 1 year, 1 month ago.

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  • #81345

    friendshipclub
    Participant

    Hi,

    When I try to click “Practice New Question” I get an error message saying “No questions found for current criteria”. Any idea how to access this area.

    Thanks,
    1D

    #81353

    chuckra-admin
    Keymaster

    Hi there,

    I just logged in to your account and was able to do questions. Could you perhaps try doing a hard refresh (ctrl+F5 for PCs or ⇧ Shift and click the Reload on Mac) and then see if it works.

    Was it definitely when pressing the ‘Practice New Question’ button or was it when choosing a specific type?

    #81383

    1direction
    Participant

    Hi,
    When I try to click “Practice New Question” I still get an error message saying “No questions found for current criteria”. I have also doing a hard fresh. Any idea how to access this area. Pleas help!
    Thanks,
    1D
    p.s my daughter (friendship club) has a problem loading this as well

    #81397

    chuckra-admin
    Keymaster

    Can you both let us know what device you are using and which browser so we can do further tests. We can’t replicate the issue here.

    #81405

    friendshipclub
    Participant

    I have tried on both Microsoft Edge and Internet Explorer 11

    #81462

    chuckra-admin
    Keymaster

    Is it working on Chrome or Firefox?

    #81503

    friendshipclub
    Participant

    No – it does not work in other browser as well. All I get when we click on “Practice New Question” is an error message saying “No questions found for current criteria”.

    #81531

    friendshipclub
    Participant

    Also, I have got 7 Retry Question and when I click on them I get the same response. Its currently happening when I was doing my Test so I have left in that state so your team can test it as well.

    #81911

    friendshipclub
    Participant

    Hi – Any update on this?

    #82075

    [deleted-100000056]

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