retry questions

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  • #81184

    hello, my son is doing the retry questions but the site wont allow him to do more than 10 questions a day despite the fact that I have credits of over 500 in my parent account and he is on my student list, Help please.


    Hi there,

    Apologies for the delayed response. Everything should be ok now. There is a ‘viewer’ on your son’s account. Ordinarily this shouldn’t have been a problem but for some reason it was checking the credits of the viewer (who doesn’t have credits) instead of the real parent (you).

    Please let me know if everything is working as expected now.

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