Problem with site

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #77201
    fcl-bracknell5
    Participant

    Hello,

    My son’s dashboard has not been loading for the last 2 days.

    Thank you,
    Lijya

    #77222
    chuckra-admin
    Keymaster

    We haven’t had any other reports that the system is down and it seems to be working as normal for us, but there was a recent website update and sometimes a browser can cache old versions of the site and cause things not to work. So please could you try visiting 11plus.co.uk and then do a ‘hard refresh’ (ctrl+F5 on windows OR ⌘ Cmd and ⇧ Shift and R on mac). This will force your browser to download the latest version of our online system.

    Then try to log in to your parent/student account again and see if the problem you described is still happening.

    #77888
    ofosaren
    Participant

    Hi,my daughter’s dashboard has not been loading for the past three days.I don’t know what is going on.I need some help and advice on her this can be rectified.
    Thanks
    Daniel

    #77933
    chuckra-squirrel
    Keymaster

    There was a recent website update and sometimes a browser can cache old versions of the site and cause things not to work. So please could you try visiting 11plus.co.uk and then do a ‘hard refresh’ (ctrl+F5 on windows OR ⌘ Cmd and ⇧ Shift and R on mac). This will force your browser to download the latest version of our online system. Please let us know if this resolves the problem?

Viewing 4 posts - 1 through 4 (of 4 total)
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