No longer getting test results emailed

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This topic contains 3 replies, has 3 voices, and was last updated by  john-perry 4 years, 5 months ago.

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  • #28842

    john-perry
    Participant

    I used to get test results emailed to me but this has stopped for some reason and I can’t see how to get this functionality back

    #28855

    The Result Emails (sent immediately after a test has been taken) and Activity Report Emails (summary of tests taken in the chosen period) were started up again yesterday so you should receive them from now on. But if you do not receive an email after the next test your student completes, please kindly check your junk folder and if it is there, please add our email address to your safe sender list.

    If you do not receive one at all, please get in touch again so we can investigate further.

    #29244

    john-perry
    Participant

    Thanks – I am now getting the weekly summary but still not the emails after each exam has been completed. If someone could look into this it would be appreciated.

    #29378

    chuckra-admin
    Keymaster

    I just checked your profile and the ‘Receive results email’ option was not ticked. I ticked it for you so now you should receive results emails too.

    Please let us know if you require further help.

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