I hope you can provide me with a solution. I assigned my son a CEM mixed paper and as he finished section A and pressed to go to the questions for section B, the test marked him as completed. This test was our first ever to assign him and we are new to the website. How can we get the credits lost to this error? Also, is there a rule we need to follow while completing the assigned tests, to avoid this sort of error recurring?
That happens when the student pushes the ‘Finish Test’ button instead of the ‘Next Section’ button. I have set the test status to ‘in progress’ so now they can log in to the student account and resume the test.
By the way, the system only takes credits the first time a particular test is assigned to a particular student. You can reassign a test and not be charged any further credits.